Support

If you need help with Pikpin, contact us at [email protected].

We aim to respond as soon as reasonably possible.

Pikpin is operated by pikpin.lab.

You can also leave a comment or send a message on Threads @pikpin.lab.

Before reaching out, you may want to check the FAQ for common postcard, download, and display questions.

Before Contacting Support

To help us resolve your issue faster, please include:

• Device model and iOS version
• App version (Settings in Pikpin)
• Steps to reproduce the issue
• Screenshots or screen recordings, if available

Common Requests

• Questions about map data and nearby spots
• Downloaded region data issues
• App crashes, loading failures, and unexpected behavior
• Privacy policy, terms, or support data requests